Privacy Policy – Your information is completely safe with us

1 Introduction & Scope

21 Betting is a trusted online Sports Betting and gaming platform serving Bangladesh and users around the world. Placing your trust in us means your Privacy Protecting your data is our responsibility. This policy clearly outlines what information we collect, why we collect it, and how securely it is kept.

This Privacy Policy This applies to 21 Betting's website, mobile app, and all related services. This policy takes effect whenever you access our platform or use any of our services.

• This policy was last updated in January 2026.
• A notice with the updated date will be posted on the website whenever changes are made.
• If anything in this policy is unclear, please reach out to our support team.

2 What Information We Collect

21 Betting only collects the information strictly necessary to provide its services — nothing extra, nothing irrelevant. Data is gathered in three main ways: directly from you, automatically, and through third parties.

Types of Data	Example	Why It's Needed
Identity Information	Name, date of birth, national ID number	KYC Verification & Account Security
Contact Information	Mobile number, email address	Transaction Confirmation & Support
Financial Information	BKash/Nagad number, transaction history	Deposit & Withdrawal Process
Device Information	IP address, browser, operating system	Security Monitoring & Fraud Prevention
Activity Information	Betting history, game logs, login timestamps	Service Improvement & Responsible Gaming

3 How Your Information Is Used

Data collected at 21 Betting is used only for specific, defined purposes. We believe your data belongs to you — using it for anything unnecessary goes against our policy.

• Account Management: For registration, login, password reset, and identity verification.
• Transaction Processing: Your information is used to process deposits, withdrawals, and bonus payouts.
• Customer Support: To address your complaints, questions, and concerns.
• Security Assurance: To prevent fraud, money laundering, and unauthorized access.
• Service Improvement: To analyze user experience and improve the platform.
• Legal Liability: To meet applicable legal requirements and regulatory obligations.
• Marketing Communications: To send you promotional offers with your consent. You can opt out at any time.

4 Data Sharing & Third Parties

21 Betting never sells your personal information. However, limited data may be shared with trusted partners where necessary to operate our services — always under strict data protection agreements.

• Payment Processors: For processing transactions with platforms such as bKash, Nagad, Rocket, and others.
• Identity Verification Services: With authorized verification providers for the KYC process.
• Technology Service Providers: With server hosting and cloud service providers — limited and encrypted.
• Legal Authorities: With government agencies when required by court order or legal obligation.

5 Cookie & Tracking Policy

21 Betting's website and app use cookies and similar technologies to enhance your experience and keep the platform running smoothly.

• Essential Cookies: Login sessions and security tokens are required for the site to function.
• Functional Cookies: To remember your language preference and theme settings.
• Analytics Cookies: To improve the site by analyzing user behavior — anonymized data only.
• Marketing Cookies: To show you relevant offers with your consent.

You can manage or delete cookies at any time through your browser settings. Please note that disabling essential cookies may affect the functionality of some services.

6 Data Protection Measures

21 Betting protects your data using industry-leading security technology. Our security team stays vigilant around the clock to detect and respond to any potential threats.

• SSL/TLS Encryption: All data transferred between your device and our servers is encrypted.
• AES-256 Storage Encryption: All sensitive data stored on our servers is encrypted.
• Two-Factor Authentication (2FA): An additional layer of security for your account.
• Regular Security Audits: Regular system audits conducted by third-party security experts.
• Firewall & DDoS Protection: Prevention of unauthorized access and attacks.
• Data Backup: Regular encrypted backups stored securely offsite.

7 Your Rights & Controls

Your Privacy You have several important rights regarding your data, all upheld in accordance with international data protection standards.

• Right to Access Your Data: You can ask us what personal information we hold about you.
• Right to Rectification: You may request corrections to any inaccurate or outdated information.
• Right to Erasure: You may request deletion of your data under certain conditions.
• Right to Object to Processing: You have the right to opt out of your data being used for marketing purposes.
• Data Portability: You can request your data in a structured, portable format.
• Opt-Out: You may unsubscribe from marketing communications at any time.

To exercise these rights, contact our support team. All requests will be acted upon within 30 days of receipt.

8 Child Protection Policy

21 Betting is strictly for users aged 18 and above. We do not knowingly collect any information from minors.

• If we become aware that a minor has created an account, the account and all associated data will be deleted immediately.
• If you believe your child is using our platform, please contact us immediately.
• We enforce strict registration and KYC procedures to verify users' age.

9 Changes to the Privacy Policy

21 Betting may from time to time update this Privacy Policy may update this policy. Changes may be driven by new services, legal requirements, or security improvements.

• The effective date at the top of this page will be updated with each change.
• Registered users will be notified of any significant changes.
• Continued use of the site after any changes constitutes acceptance of the updated policy.
• If you do not agree to the updated policy, you have the right to close your account.

10 Contact & Complaints

For any privacy-related questions, concerns, or complaints, please contact our support team. We take every concern seriously and are committed to resolving it promptly.

An initial response will be provided within 7 business days of receiving your request, with full resolution aimed for within 30 days.